Communicating Effectively

For this blog assignment, the members of the class were asked to observe a multimedia message delivered in three formats: an email, a voice mail, and a face-to-face conversation. The message is from Jane to Mark asking for a report that Jane needs or else she may miss her own deadline. We were asked to record our impressions of the message in each of the formats and offer some comparisons.

When I read the email, I wrote that Jane was respectful, but plaintive and desperate. She really needs this report from Mark as soon as possible. When I listened to the voice mail, I wrote that Jane was grateful for Mark’s efforts, considerate of his other tasks, and matter-of-fact that she needed Mark’s report. When I viewed the face-to-face video, I wrote that Jane was indecisive and that her body language didn’t convey the urgency of her request. Her non-verbal communication did not indicate that she had to have the report as soon as possible. This exercise demonstrated that the same text, delivered in different media with different tonality, can convey different meanings. Effective communication varies in spirit, tone, timing, and considers the personality the communicators (Stolovitch, 2011).

Of the three, I believe the voice mail delivered the message in the best fashion. Jane was able to convey an understanding that Mark was busy, but also made it clear that she had to have the report he was expected to deliver.

It’s important to consider the method of communication and choose the one that is most effective. Some team members respond well to email while others are inundated and do not give an email its proper attention. Some team members welcome face-to-face discussion because the other team member took the time to keep them informed. On the other side of that, others may feel face-to-face is confrontational and awkward. An effective project manager can communicate is willing and able to communicate in different manners and can choose the method that works best for the client or individual team members. Budrovich (2011) notes an example where the CIO of a company required face-to-face meetings because he didn’t respond well to email. The project manager needs to adjust their method of delivery to the needs of the stakeholders for the most effective delivery.

References

Budrovich, V. (2011), Video Podcast: Practitioner voices: Strategies for working with stakeholders. Laureate Education, Inc. Retrieved from http://sylvan.live.ecollege.com/ec/crs/default.learn?CourseID=4744647&Survey=1&47=6523831&ClientNodeID=984650&coursenav=1&bhcp=1

Stolovitch, H. (2011), Video Podcast: Communicating with stakeholders. Laureate Education, Inc. Retrieved from http://sylvan.live.ecollege.com/ec/crs/default.learn?CourseID=4744647&Survey=1&47=6523831&ClientNodeID=984650&coursenav=1&bhcp=1

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2 Responses to “Communicating Effectively”

  1. wmorrisblog Says:

    Joseph,
    I find it very interesting that you chose the voicemail rather that face to ace. Her sense of urgency to me was more of a priority that could not be prolonged anymore. It also leads me to believe that she had spoken with this individual more that once. I do aggree with you when you said, “Some team members respond well to email while others are inundated and do not give an email its proper attention.” I totally agree. I have a coworker who sits two doors down from me and instead of just getting up and addressing me, she sends about five consecutive emails. In my mind, I don’t know which to respond to first. The real benefits of email that I have been made aware of from my PM is when you are dealing with the client on information tracking regarding important content changes; it is best to respond by email. This becomes a live document for validation of changes and accountability by all stakeholders.

  2. Stella Quist Says:

    Joseph you stated that you preferred the voicemail communication amongst the three (email, voicemail, and face-to-face) because it expresses the best fashion. It is interesting because you I did not deduce the same message from the voicemail and the email. I have the same understanding from the voicemail as well as the email. However, my interpretation of the face-to-face communication is in line with yours. I did not get the same information in the face-to-face communication as the body language did not portray the message being put across. It is true that how we communicate with stakeholders is of equal important to what we communicate and can influence how our messages are interpreted. In my opinion, the different learning styles and the individual differences in addition to the environmental influences are additional contributive factors of how every individual receive and understand any means of communication.

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